1 - Scope of application 1.1. These sales conditions apply to:
- (a) all offers contained on this website - also referred to as the "site" - issued by Flower Shop, owned by Sara Maria Correia de Lacerda Coutinho, with VAT number: 226 711 544, with an office at R. José Brandão de Almeida, nº 15, R/C E, 2725-350 Sintra and headquartered at Rua D. João de Castro nº 7, 2725-335 Mem Martins;
- (b) all agreements and relationships concluded between Flower Shop and any customer who places orders through this website.
1.2. Flower Shop only accepts orders for products through this website, subject to these sales conditions.
1.3. The general sales conditions are the only ones applicable and replace all other conditions, except with prior express written agreement. Flower Shop may modify certain provisions of its general conditions, so it is necessary to reread them on each visit to the website www.flowershop.pt (hereinafter referred to as "Site"). We consider that when the order is validated, the customer is automatically accepting our general sales conditions.
2 - Ordering Process To make purchases through this website, the following data is required for the order:
- Name;
- Surname;
- Email;
- Phone number.
2.1. Choosing Products
The products presented on this website are grouped by various Categories. These categories are identified in the top menu of the website. By choosing a category you will have access to the category belonging to the selected area, as well as to the list of products. The products viewed on the site that you wish to order should be selected and inserted into the shopping cart, using the Buy option. You can also obtain more detailed information about the products viewed by clicking on the product name to access detailed images of them.
2.2 Shopping Cart
After adding all the products you want to order to the shopping cart, you should proceed to complete your order. For this purpose, you should follow these steps:
- Step 1: Identification (If you have already logged in, you can proceed to Step 2.);
- Step 2: Billing Address and Account;
- Step 3: Shipping Address;
- Step 4: Shipping Method;
- Step 5: Payment Method;
- Step 6: Confirm Order.
After confirming your order, you will receive an email confirming your order. 2.3 Order Acceptance
The availability of the ordered products and the acceptance of your order will be confirmed by phone or, if not possible, by sending a new email.
Only with this acceptance by Flower Shop, the agreement that binds www.flowershop.pt and the customer will be formed, and these sales conditions are part of it.
Flower Shop may withdraw an offer or change the indicated price at any time until the agreement is reached with the customer. Flower Shop cannot be held responsible for any typographical errors. The displayed images may not correspond to the products.
3 - Deliveries and Shipping Fees 3.1. Delivery times, cut-off times and areas are on the Business hours and deliveries page; returns, on the Return policy page.
3.2. Flower Shop respects the deadlines of an order as long as there is availability of stock. In the event that one of the ordered products is not available in stock, Flower Shop will contact the customer by email or phone within 15 days from the date of the order. Flower Shop will make its best efforts to deliver the products and/or services on the scheduled date, but it cannot be held responsible for delays due to any reason.
4 - Other Procedures related to Deliveries 4.1. The prices shown already include the final value with taxes, without delivery. The delivery cost varies depending on the chosen delivery option, with a different cost for same-day or next-day deliveries. The delivery cost applies to deliveries to be made within a city. Deliveries to a distance greater than 10km from a city must be confirmed in advance by Flower Shop.
4.2. Orders will only be valid once payment has been confirmed.
4.3. The customer accepts that Funeral or Condolence flowers be delivered to the person in charge of the Funeral Home handling the ceremony. In their absence, it is the Customer's full responsibility to ensure that authorized individuals are present to receive the flowers.
4.4. It is also entirely the responsibility of the Customer to provide the correct delivery address. Whenever Flower Shop receives information about an incorrect address or an unknown recipient, it will send an email or make a phone call to the Customer in order to redirect the delivery without the products being returned to Flower Shop. In the case of delivery returns, the transport cost will be charged.
4.5. If there is no one at the delivery address, a card specifying the date and time we were there and contact numbers will be left in order to arrange for the collection of the order. The person who placed the order is immediately notified and, if desired, delivery can be made again upon payment of a new fee.
4.6. After the flower delivery has been made, the customer may receive a notice in their email. This service is entirely free and constitutes a special benefit directed to Flower Shop customers.
4.7. It is only possible to cancel a flower delivery order if it has not yet been delivered or if the delivery process is not underway. To cancel the order, you must send an email to compras@floreseflores.pt with the title "Cancellation of Order No. 00000", or call our customer service center. In both cases, we will send a confirmation email of the cancellation to the email address specified in the order. Refunds, when payment has already been made, will be guaranteed, with cancellation fees of EUR 3.00 per order being deducted from the refund.
Alternatively, a voucher with the full amount already charged can be issued, with no expiration date. 5 - Payment Methods The available payment methods are:
- (a) Credit or debit card and MB WAY, processed by REDUNIQ (SIBS);
- (b) PayPal;
- (c) Prior bank transfer: the order proceeds only after the proof of payment is received.
6 - Handling and Security of Personal Data 6.1. Under the General Data Protection Regulation (GDPR), the customer may at any time exercise the rights of access, rectification, erasure, restriction, portability and objection, and withdraw any consent given, by writing to compras@floreseflores.pt or calling (+351) 933 511 860. The customer may also lodge a complaint with the Portuguese data protection authority, CNPD (www.cnpd.pt).
6.2. Cookies that are not necessary for the site to work are used only with your consent, which you can give or withdraw at any time under "Cookie settings" in the footer. See the Cookie Policy.
7 - Other Rights and Responsibilities 7.1. Username: Each registered customer will choose a unique, personal, and non-transferable Username (email). The password is chosen by the customer at the time of registration and should be kept secret.
7.2. Transaction Security: card and MB WAY payments are processed by REDUNIQ (SIBS) and PayPal payments on the PayPal platform. Flower Shop does not store card details.
7.3. Prices and Limitation to Existing Stock: Prices are presented in euros and include the respective taxes and fees (VAT). The prices indicated are exclusive for purchases made through this site.
The availability of the products presented on the website is limited to the existing stock at any given time. Prices and other descriptions are subject to change without notice, including due to stock replenishment. 7.4. Ownership of Content and Distinctive Signs: All data and content on the site, including trade distinctive signs, are the exclusive property of Flower Shop or third parties and as such protected by law.
7.5. Errors in Content: Flower Shop assumes no responsibility for any errors in the site's content and information provided. Flower Shop makes every effort to ensure the accuracy and compliance of the site, reserving the right to freely change the site's content at any time and without notice.
7.6. Internet Usage: Flower Shop shall not be responsible for damages and inconveniences resulting from the use of the Internet, including, for example, as a result of service and access disruption or deficiency, external intrusion, the presence of computer viruses, or any case of force majeure.
7.7. Newsletter: Newsletters sent by email are intended to share promotions and news from Flower Shop and general information. Customers may receive the newsletter upon registering on the website or for the newsletter, unless they indicate otherwise.
8 - Legislation and Jurisdiction Portuguese law and jurisdiction shall apply to this contract, and in the event of any dispute arising from it, the parties agree that the competent forum shall be the court of the district of Sintra, expressly waiving any other.
