Frequently Asked Questions

Choose a product, enter the delivery location and date, write the card message and complete payment at checkout.

Yes. You can write a personalised card message during checkout.

Yes. If you do not sign the message and select anonymity when available, the recipient will not receive the sender identification.

In many locations, yes. Availability depends on the address, timing and selected products. Confirm at checkout or contact us for urgent requests.

Weekend delivery is available in several areas, subject to local availability. For special dates, we recommend ordering in advance.

We try to contact the customer or leave the order in a safe place, such as a reception desk, concierge or neighbour, when appropriate.

Available methods may include card, PayPal and bank transfer. The exact options are shown at checkout.

The delivery fee is calculated at checkout according to the address and selected service.

Contact us via (+351) 933 511 860 or compras@floreseflores.pt. We review the situation and look for the right solution.

Yes. Your details are used to process the order and provide support, and payment takes place in a secure environment.