Return and Exchange Policy

1 - General Conditions
1.1. We guarantee that all our products are prepared and delivered with the utmost care and freshness. However, due to their perishable nature, we do not accept returns or exchanges after delivery.

• (a) It is the customer's responsibility to verify all order details before finalizing the purchase, including flower selection, personalized messages, and the delivery address.
• (b) After delivery, products are considered accepted and cannot be returned or exchanged.

2 - Exceptions and Delivery Issues
2.1. If you detect any issue with the products at the time of delivery, such as damage or errors in the order, you should contact us immediately so we can evaluate the situation and, whenever possible, find a solution.
2.2. We do not accept returns of products that have already been used, handled, or removed from their original packaging.

3 - Recommendations
3.1. To avoid any inconvenience, we recommend:

• (a) Confirming all order details before finalizing the purchase.
• (b) Ensuring that the recipient will be available to receive the flowers on the indicated date and location.
• (c) Informing us of any relevant details regarding delivery, such as schedules or access restrictions to the location.

3.2. We appreciate your understanding regarding the perishable nature of our products and the necessary care to maintain their quality.